Object and Space
Effective Date: 29 October 2026
Last Updated: 29 October 2026
1. Introduction
Welcome to Object and Space.
These Terms and Conditions govern your access to and use of the Object and Space website, including browsing, purchasing, and interacting with our products and services.
Object and Space is a contemporary furniture brand offering furniture and related home furnishing products through its online store.
Throughout these Terms and Conditions, the terms “Object and Space,” “we,” “our,” and “us” refer to the business operating the Object and Space brand. The terms “you,” “your,” and “customer” refer to any individual or entity accessing our website or purchasing our products.
By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website.
These Terms and Conditions are subject to applicable Indian laws, including consumer protection and e-commerce regulations.
2. Eligibility to Use the Website
By using this website, you confirm that:
- You are legally capable of entering into a binding contract under applicable law.
- The information you provide during registration, checkout, or communication is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse the website, interfere with its functionality, or attempt unauthorised access to its systems.
Where an order is placed on behalf of a business or another person, the person placing the order confirms that they are authorised to do so.
3. Products and Descriptions
Object and Space endeavours to provide accurate product descriptions, photographs, dimensions, specifications, materials, finishes, colours, and pricing for all products displayed on the website.
However, certain variations may occur due to the nature of furniture manufacturing and the digital presentation of products.
3.1 Product Images and Colours
Product images are intended to provide a visual representation of the furniture. Actual colours and finishes may vary slightly due to screen settings, lighting conditions, photography, and differences between natural materials.
3.2 Natural Materials and Craftsmanship
Products made using wood, stone, leather, fabric, metal, or other natural or artisanal materials may display variations in grain, texture, colour, pattern, or finish.
Such variations may be inherent characteristics of the material and are not necessarily defects, provided the product otherwise conforms to its description and applicable quality standards.
3.3 Dimensions and Specifications
Product dimensions and specifications will be displayed where available. Customers should review these details carefully before placing an order.
Please verify the available space, access routes, doorways, staircases, lifts, and other relevant measurements before purchasing large furniture items.
3.4 Product Availability
All products are subject to availability. We reserve the right to discontinue a product, modify a design, or update specifications where reasonably necessary, subject to applicable law and the terms of any confirmed order.
Any material change affecting a confirmed order will be communicated to the customer where required.
4. Pricing, Taxes, and Additional Charges
All product prices will be displayed on the website in Indian Rupees (INR), unless expressly stated otherwise.
The price and applicable charges presented at checkout will govern the order, subject to correction of genuine errors and applicable law.
Depending on the product and delivery location, additional charges may apply for:
- Delivery and transportation
- Installation or assembly, where applicable
- Special handling or access arrangements, where disclosed
- Other optional services expressly selected by the customer
Applicable taxes and compulsory charges will be disclosed as required by law.
Where a genuine pricing or listing error is identified before fulfilment, we may contact the customer to explain the issue and offer an appropriate resolution, including cancellation and refund where applicable. We will not use a pricing error to disregard a customer’s statutory rights.
5. Orders and Order Confirmation
Customers may place orders through the purchasing process available on our website.
5.1 Placing an Order
Before confirming an order, customers should review:
- The selected product and quantity
- Product dimensions, materials, and finishes
- Delivery address and contact information
- Price, taxes, delivery charges, and other applicable fees
- Estimated delivery timeframe
- Applicable cancellation, return, refund, and warranty terms
5.2 Order Acknowledgement
An order acknowledgement confirms that we have received the order. It does not necessarily mean that the order has been finally accepted for fulfilment.
Order acceptance and fulfilment will be communicated through the applicable confirmation process.
5.3 Order Cancellation by Object and Space
We may be unable to fulfil an order because of stock unavailability, an operational issue, a genuine pricing error, suspected fraudulent activity, or another legitimate reason.
If we cancel an order after receiving payment, we will notify the customer and process the applicable refund in accordance with our Refund Policy and applicable law.
5.4 Customer Responsibility
Customers are responsible for providing accurate contact, billing, and delivery details. If an error is identified, please contact us as soon as possible.
Changes requested after an order has entered production, dispatch, or delivery may not always be possible. Any applicable additional costs will be communicated before they are incurred.
6. Payment Terms
We accept the payment methods displayed at checkout.
Payments may be processed through authorised third-party payment gateways or financial service providers.
By completing a purchase, you confirm that you are authorised to use the selected payment method.
We do not request confidential payment credentials, such as your UPI PIN, card CVV, or banking password, through customer support communications.
Orders may be delayed while payment is being verified. If a payment is unsuccessful, the order may not be processed until the payment issue is resolved.
Any payment discrepancy, duplicate debit, or refund-related concern should be reported to our customer support team with the relevant transaction details.
7. Delivery and Shipping
Object and Space aims to deliver products within the estimated timeframe communicated during checkout or order confirmation.
Delivery estimates are indicative unless a specific delivery commitment has been expressly agreed to.
7.1 Delivery Locations
Delivery is available only to locations supported by our logistics arrangements. Delivery availability and charges may vary depending on the customer’s location, product size, and delivery requirements.
7.2 Delivery Access
Customers must ensure that the delivery location is reasonably accessible for the furniture being ordered.
Please consider:
- Doorway and corridor dimensions
- Staircase width and turning space
- Lift capacity and dimensions
- Building access restrictions
- Permission for delivery vehicles and loading
- Any building-specific delivery rules
If delivery cannot be completed because of access restrictions or inaccurate information supplied by the customer, we will discuss available alternatives. Any additional charges must be disclosed and handled in accordance with applicable law and the agreed delivery terms.
7.3 Delivery Delays
Delivery may be affected by manufacturing schedules, logistics disruptions, weather conditions, transport restrictions, or other circumstances beyond our reasonable control.
We will communicate material delays where reasonably practicable and provide an updated estimate or an appropriate resolution as required by law.
7.4 Inspection at Delivery
Customers are encouraged to inspect the packaging and furniture upon delivery.
Visible damage, missing components, or an incorrect product should be reported promptly, preferably with photographs and the order number.
Failure to report an issue immediately will not automatically extinguish any rights available to the customer under applicable law.
7.5 Delivery Completion
Where a customer is unavailable at the agreed delivery time, our team may contact the customer to arrange another attempt.
Any rescheduling fees or additional transportation charges must be communicated in advance and applied consistently with the applicable delivery terms and law.
8. Cancellation Policy
Customers may request cancellation by contacting our customer support team.
The ability to cancel an order may depend on its fulfilment stage and whether the product is a standard-stock item, a made-to-order item, or a customised product.
8.1 Before Processing or Production
Cancellation requests received before processing or production may generally be accommodated, subject to confirmation.
8.2 After Production or Dispatch
Cancellation may be restricted once manufacturing, customisation, packaging, or dispatch has commenced, particularly for made-to-order furniture.
Any applicable restrictions, charges, or exceptions will be disclosed in the relevant product or order terms and applied in accordance with applicable law.
8.3 Refunds for Cancelled Orders
Where cancellation is accepted and a refund is due, the refund will be processed through the original payment method or another lawful method agreed with the customer.
If Object and Space cancels a paid order, the applicable refund will be processed without undue delay and within the legally required timeframe.
Please refer to our Cancellation and Refund Policy for further details.
9. Returns, Replacements, and Refunds
We aim to provide customers with furniture that matches the product description and applicable quality standards.
Returns, replacements, and refunds will be handled according to our published Cancellation and Refund Policy, the applicable product terms, and Indian consumer protection law.
A return or replacement request may be considered where:
- The product arrives damaged or defective.
- The wrong product or an incorrect variant is delivered.
- The product is materially different from its description.
- Parts or components are missing.
- Another circumstance gives the customer a remedy under applicable law.
Customers should contact us promptly after identifying an issue and provide the order number, photographs where relevant, and a description of the problem.
For eligible cases, we may arrange inspection, repair, replacement, collection, or refund, as appropriate.
Important: Customised, personalised, or made-to-order furniture may be subject to specific return conditions disclosed before purchase. Such conditions do not exclude remedies that cannot lawfully be restricted, including applicable rights relating to defective, deficient, damaged, spurious, or misdescribed goods.
Any return shipping charges, restocking fees, or other deductions must be disclosed in advance, where applicable, and must be lawful.
10. Furniture Assembly and Installation
Where assembly or installation is offered, the applicable service details will be communicated during purchase or separately agreed with the customer.
Customers must provide a safe and reasonably suitable installation environment.
Unless expressly included in the order, the following may be outside the scope of furniture delivery or installation:
- Electrical, plumbing, masonry, or civil works
- Structural modifications
- Wall reinforcement or specialised mounting
- Removal or disposal of existing furniture
- Changes to the customer’s premises
Any additional service charges must be agreed upon before the additional work is undertaken.
Customers should follow the product’s care and assembly instructions and avoid unsafe alterations or installation methods.
11. Warranty and Product Care
Any manufacturer’s warranty, seller warranty, or service warranty applicable to a product will be described in the relevant product listing, warranty document, or order terms.
Warranty coverage may vary by product, material, component, and manufacturer.
Where applicable, the warranty information will specify the coverage period, covered components, exclusions, and the process for submitting a claim.
Depending on the applicable warranty, ordinary wear and tear, accidental damage, misuse, unauthorised repairs, improper installation, or failure to follow care instructions may be excluded.
Natural variations in materials and changes arising from ordinary use are not automatically defects. However, nothing in this clause excludes rights or remedies that apply under consumer protection law.
Customers should retain their order confirmation or invoice as proof of purchase.
12. Intellectual Property Rights
All content on the Object and Space website, including but not limited to:
- Brand names, logos, and visual identity
- Product photographs and product descriptions
- Furniture designs and original creative content
- Graphics, layouts, text, and marketing material
is owned by Object and Space, its licensors, or the relevant rights holders, as applicable, and is protected by intellectual property laws.
You may browse the website and use its content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, commercially exploit, or republish website content without prior written permission from the relevant rights holder, except where permitted by law.
Nothing in these Terms transfers intellectual property ownership to a customer merely because a product is purchased.
13. Acceptable Use of the Website
You agree not to:
- Use the website for unlawful or fraudulent activities.
- Submit false, misleading, or unauthorised information.
- Attempt to gain unauthorised access to website systems or customer information.
- Introduce malicious software or interfere with website security.
- Copy or scrape website content in a manner that infringes our rights or violates applicable law.
- Use our brand, content, or website to mislead others or impersonate Object and Space.
We may take reasonable measures to investigate and address misuse, subject to applicable law.
14. Third-Party Services and Links
Our website may contain links to third-party services, including payment gateways, logistics providers, social media platforms, and external websites.
These services may operate under separate terms and privacy policies.
Object and Space is not responsible for independent third-party content or services to the extent that responsibility may lawfully be excluded. This does not limit any statutory obligations that apply to us or any rights the customer may have against a third party.
15. Privacy and Personal Information
Your use of our website may involve the collection and processing of personal information, including your contact details, order information, delivery address, and payment-related transaction records.
Such information will be handled in accordance with our Privacy Policy and applicable data protection laws.
By placing an order, you acknowledge that relevant information may need to be shared with payment processors, delivery partners, technology providers, and other authorised service providers to fulfil the order and provide associated services.
Where consent is required by law, it will be obtained separately as appropriate. Acceptance of these Terms does not replace any legally required privacy notice or consent.
16. Limitation of Liability
Object and Space will take reasonable steps to ensure that products and services are provided in accordance with their descriptions, agreed terms, and applicable law.
To the extent permitted by law, we will not be responsible for indirect or consequential losses that are not reasonably foreseeable or otherwise legally recoverable.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, product liability, or any other liability or consumer remedy that cannot lawfully be excluded or restricted.
Where a remedy is available under applicable law, these Terms will not be interpreted to remove that remedy.
17. Force Majeure
Object and Space will not be treated as being in breach of these Terms solely because performance is delayed by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, government restrictions, widespread infrastructure failures, or other comparable events.
We will take reasonable steps to minimise the impact and communicate material delays.
This clause does not remove any refund, cancellation, or other consumer rights that remain applicable under the law.
18. Grievance Redressal
If you have a complaint relating to an order, product, payment, delivery, return, refund, or any other aspect of our services, please contact us using the details below.
Brand: Object and Space
Please include your order number and relevant details so that we can investigate your complaint.
We will acknowledge and resolve grievances within the timeframes required by applicable law. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the prescribed framework includes acknowledgement of consumer complaints within 48 hours and redressal within one month of receipt.
Nothing in this clause prevents a customer from approaching a competent consumer authority or seeking any other remedy available under applicable law.
19. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India.
If a dispute arises, the parties may first attempt to resolve it through good-faith communication.
If the dispute cannot be resolved informally, it may be referred to the competent courts, consumer commissions, or other authorities in accordance with applicable law.
Nothing in these Terms restricts a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.
20. Changes to These Terms
Object and Space may revise these Terms and Conditions to reflect changes in products, services, website functionality, business operations, or applicable laws.
The updated version will be published on this page with a revised effective date.
Changes will apply prospectively as permitted by law and will not override rights or obligations that have already accrued under an existing order or applicable law.
We encourage customers to review this page periodically.
21. Severability
If any provision of these Terms and Conditions is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.
Any invalid provision will be interpreted or modified only to the extent necessary to comply with applicable law.
22. Entire Agreement
These Terms and Conditions, together with the applicable Privacy Policy, product-specific terms, Warranty Policy, Shipping Policy, and Cancellation and Refund Policy, form the contractual framework governing your use of the website and purchases from Object and Space.
Where a specific product or order has additional terms, those terms will apply to the relevant transaction provided they were properly disclosed, accepted where required, and are consistent with applicable law.
Nothing in this section limits mandatory statutory rights.
Object and Space
Contemporary furniture. Thoughtfully chosen. Beautifully lived.
For questions regarding these Terms and Conditions, please contact us using the official contact details published on our website.