Object and Space
Effective Date: 29 October 2026
Last Updated: 29 October 2026
1. Our Commitment
At Object and Space, we believe that furniture should bring comfort, functionality, and character to your living spaces.
We take care to present our products accurately and ensure that orders are processed with attention to quality and detail. However, we understand that issues may occasionally arise during manufacturing, packaging, transportation, or delivery.
This Return and Refund Policy explains the conditions under which customers may request a return, replacement, exchange, or refund for products purchased through our website.
This policy applies to purchases made directly from the official Object and Space online store and is subject to applicable Indian consumer protection laws.
2. Return Eligibility
2.1 Standard Furniture Products
Customers may request a return of eligible standard, non-customised products within 7 calendar days of delivery, provided that the product:
- Is unused and in its original condition.
- Has not been assembled, installed, modified, or altered, where applicable.
- Includes its original packaging, accessories, hardware, manuals, and other supplied components, wherever reasonably available.
- Is accompanied by the original order confirmation or proof of purchase.
- Is eligible for return under the product-specific terms displayed before purchase.
All return requests are subject to verification and approval in accordance with this policy and applicable law.
2.2 Products Not Eligible for Change-of-Mind Returns
Due to the nature of furniture manufacturing and logistics, the following products may not be eligible for a change-of-mind return:
- Furniture made to the customer’s specific dimensions or specifications.
- Customised or personalised furniture, including customer-selected modifications or finishes that are made specifically for the order.
- Products manufactured or procured specifically against a confirmed order, where the applicable non-return condition was clearly disclosed before purchase and is lawful.
- Products that have been used, altered, damaged after delivery, or assembled in a manner that prevents their resale, except where the issue is attributable to a defect, incorrect supply, or another circumstance giving the customer a remedy under applicable law.
These exclusions do not prevent customers from seeking appropriate remedies for defective, damaged, incorrect, misdescribed, or otherwise non-conforming products.
2.3 Products with Specific Return Conditions
Certain products may have additional return conditions because of their materials, construction, customisation, or handling requirements.
Where applicable, these conditions will be disclosed on the relevant product page or before checkout.
3. Damaged, Defective, or Incorrect Products
We encourage customers to inspect their furniture upon delivery and report any visible damage, manufacturing defect, missing component, or incorrect product as soon as reasonably possible.
Please contact us within 48 hours of delivery, where practicable, to help us investigate and coordinate a resolution quickly.
Your statutory rights will not be forfeited solely because you were unable to report an issue within this suggested period.
Eligible cases may include:
- Furniture damaged during transportation or delivery.
- Manufacturing defects affecting the product’s intended use or quality.
- Delivery of an incorrect product, size, colour, or variant compared with the confirmed order.
- Missing parts, hardware, or components.
- Products that materially differ from their advertised descriptions or confirmed specifications.
- Other product issues for which a remedy is available under applicable law.
Please provide the order number, a description of the issue, and photographs or videos where reasonably available.
Depending on the circumstances, we may arrange an inspection, repair, replacement, collection, or refund, as appropriate under the circumstances and applicable law.
Customers will not be required to bear costs for resolving a valid product issue where such costs are our responsibility under applicable law.
4. Natural Material and Finish Variations
Furniture may be manufactured using wood, stone, leather, fabric, metal, and other natural or artisanal materials.
Minor variations in grain, texture, colour, pattern, and finish may occur as part of the material’s natural characteristics or the manufacturing process.
Similarly, the appearance of a product may differ slightly between the physical item and its digital representation due to lighting, photography, and screen settings.
Such variations do not automatically constitute defects if the product otherwise conforms to its description and agreed specifications.
However, material misrepresentation, significant deviations from the advertised specifications, or defects affecting the product’s quality or intended use will be assessed in accordance with applicable law.
5. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact us
Email our customer support team using the contact details provided at the end of this policy.
Step 2: Provide the order details
Include the following information:
- Customer name
- Order number
- Date of delivery
- Product name
- Reason for requesting the return
- Photographs or videos, where relevant
Step 3: Review and assessment
Our team will review the request and may ask for additional information or arrange an inspection if necessary.
Step 4: Return instructions
If the return is approved, we will communicate the collection or return procedure, packaging requirements, and any applicable conditions.
Please do not independently ship large furniture items back to us before receiving return instructions, as this may create avoidable transportation costs or handling difficulties.
6. Return Collection and Shipping Charges
Furniture may require specialised packaging, transportation, and handling.
For an approved change-of-mind return, the customer may be responsible for the disclosed return transportation or collection charges, provided the charges and conditions were communicated before purchase and are lawful.
Where a return is required because of a verified defect, transit damage, incorrect delivery, or another issue for which Object and Space is responsible, we will arrange or bear the applicable return or collection costs as required by law.
Any applicable charges will be communicated before the return is arranged.
7. Refund Policy
Refunds will be processed where a refund is approved under this policy, the applicable product terms, or applicable law.
A refund may be appropriate in circumstances including:
- An eligible return has been approved.
- An order is cancelled and a refund is due.
- A product is defective, damaged, incorrect, or materially different from its description and a refund is the appropriate remedy.
- Object and Space is unable to fulfil a confirmed order after receiving payment.
- Another circumstance requires a refund under applicable law.
Where appropriate and lawful, a repair or replacement may be offered as an alternative resolution. Any applicable consumer rights will remain unaffected.
8. Refund Processing Time
Once a refund has been approved and the applicable verification or return requirements have been completed, we will initiate the refund without undue delay.
Our target is to initiate approved refunds within 7–10 business days, unless a shorter period is required by law or a different timeline is communicated for a specific payment method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
If the refund has not been received within the communicated timeframe, customers may contact us with their order number and transaction details.
9. Mode of Refund
Refunds will ordinarily be made through the original payment method used for the purchase.
Where a refund to the original payment method is not reasonably possible, we may coordinate an alternative lawful method with the customer.
Refunds will not ordinarily be issued as store credit or vouchers in place of a monetary refund where the customer is entitled to a monetary refund under applicable law.
Any alternative refund arrangement will be communicated clearly to the customer.
10. Cancellation Before Dispatch
Customers who wish to cancel an order should contact us as soon as possible.
Where an order has not entered production, customisation, or dispatch, cancellation may generally be accommodated, subject to confirmation.
If an order has already entered manufacturing, customisation, packaging, or dispatch, cancellation may be subject to the applicable order terms, particularly for made-to-order products.
Any applicable cancellation charges must be disclosed, lawful, and consistent with applicable consumer protection requirements.
If Object and Space cancels a paid order, any refund due will be processed in accordance with applicable law.
11. Cancellation After Dispatch
Once an order has been dispatched, cancellation may require coordination with our logistics partner.
Customers should contact us before refusing or independently returning a shipment.
If a cancellation or return is accepted after dispatch, any applicable transportation charges will be communicated in accordance with the disclosed order terms and applicable law.
Where the product is defective, damaged, incorrect, or otherwise qualifies for a remedy, the customer’s rights will be assessed independently of the fact that the order has already been dispatched.
12. Exchanges and Replacements
Customers may request an exchange or replacement for an eligible product, subject to product availability and the nature of the issue.
Exchanges or replacements may be considered for:
- Incorrect products or variants.
- Verified transit damage.
- Manufacturing defects.
- Missing parts or components.
- Other eligible issues under applicable law.
Where the originally ordered product is unavailable, we will discuss an appropriate alternative or refund, as applicable.
For change-of-mind exchanges, the product must satisfy the relevant return conditions, and any price difference or additional delivery charge will be communicated before the exchange is confirmed.
13. Products That Have Been Assembled or Installed
Customers should inspect the product and verify its suitability before assembly or installation, wherever reasonably possible.
Products that have been assembled, installed, modified, or altered may not qualify for a change-of-mind return if the applicable return conditions were disclosed before purchase.
However, assembly or installation alone will not automatically disqualify a customer from obtaining a remedy for a manufacturing defect, incorrect product, or another issue covered by applicable law.
Where a product requires inspection, customers should follow the instructions provided by our support team.
14. Refunds for Delivery Delays
If a delivery is delayed beyond the communicated schedule, customers may contact us for an update and an appropriate resolution.
If the delay results in a cancellation or refund entitlement under applicable law or the agreed order terms, we will address the request accordingly.
Nothing in this policy excludes remedies available to customers where a product is not delivered as agreed or within a legally applicable timeframe.
15. Orders Placed During Promotions or Sales
Products purchased during promotional campaigns, seasonal sales, or discounted offers remain subject to this Return and Refund Policy.
A product being purchased at a discounted price does not, by itself, remove a customer’s rights in relation to defective, damaged, incorrect, or misdescribed goods.
Any special return conditions applicable to a promotional product will be clearly disclosed before purchase and will remain subject to applicable law.
16. Fraudulent or Abusive Return Requests
Object and Space may investigate return requests where there is reasonable evidence of misuse, deliberate damage, false claims, or fraudulent activity.
We may request relevant documentation or conduct a reasonable inspection before determining the appropriate resolution.
Any refusal of a return or refund will be based on the applicable policy, the facts of the case, and applicable law. This clause does not restrict legitimate consumer complaints or statutory rights.
17. Contact Us and Grievance Redressal
For return, refund, cancellation, exchange, or replacement requests, please contact us using the details below.
Brand: Object and Space
Please include your order number and relevant details so that we can assist you efficiently.
We will acknowledge and address complaints within the timeframes prescribed by applicable law.
18. Policy Updates
Object and Space may update this Return and Refund Policy to reflect changes in our products, operations, logistics arrangements, or applicable laws.
The updated policy will be published on this page with a revised effective date.
The policy applicable to an order will be determined in accordance with the terms disclosed for that transaction and applicable law. Updates will not be used to remove rights that have already accrued to a customer.
Object and Space
Contemporary furniture. Thoughtfully chosen. Beautifully lived.